National Day for Truth and Reconciliation schedule changes

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Thursday, September 30 marks Canada’s first National Day for Truth and Reconciliation. This day provides an opportunity to bring awareness to the painful legacy and impacts of the residential school system and advance our reconciliation efforts. To learn more, please visit National Day for Truth and Reconciliation: how you can recognize the day.

The following services will operate on different schedules on Thursday, September 30.

You can find a list of City services and facilities affected by COVID-19 on ottawa.ca and octranspo.com.

Client Service Centres

  • The City’s 3-1-1 Contact Centre will be open for urgent matters only. Please visit ottawa.ca/311 for more information.
  • The Client Services Centres at Ottawa City Hall, Ben Franklin Place, 580 Terry Fox Drive and 255 Centrum Boulevard, and the City’s Provincial Offences Court at 100 Constellation Drive will be closed.

Green bin, recycling and garbage collection

Parking

  • All parking restrictions will remain in effect. Unsigned overtime restrictions have a six-hour limit on statutory holidays.

Transit service

  • OC Transpo will operate on a regular weekday schedule. Use OC Transpo’s Travel Planner to plan your trip.
  • The OC Transpo Customer Service Centre in the Rideau Centre will be open from 10 am to 4 pm. Plan ahead: call 613-560-5000 to book an appointment.
  • All other OC Transpo Customer Service Centres are currently closed.
  • You can buy or load a Presto card:
    • Using ticket machines at all O-Train Line 1 stations, Greenboro Station and the Ottawa International Airport
    • At Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations
    • Via prestocard.ca
    • By phone at 1-8-PRESTO-123 (1-877-378-6123)
    • By downloading the PRESTO app
  • You can load your ParaPay account at parapay.octranspo.com or by calling 613-560-5000.
  • Para Transpo will operate on a regular service:
    • Regularly scheduled trips will not be cancelled. Customers who do not need their scheduled trip on Thursday, September 30 should call 613-560-5000 or cancel their booking online. Custmers may start booking trips one week before by calling 613-560-5000 or by booking online beginning Thursday, September 23.
    • The reservations line will be open from 7 am until 5 pm.
    • The trip cancellation line will be open from 6 am until 12:30 am.
  • The Taxi Coupon phone line will be closed.
  • Heartwood House (OC Transpo Lost and Found) will be closed.
  • For more information, visit octranspo.com or call 613-560-5000.

Recreation services

  • All facilities will be open as normally scheduled for drop-in activities.
  • All registered programs at swimming pools will operate as normally scheduled. Check with your facility to confirm, as there are some exceptions.

Ottawa Public Health

Public Health Services

Community and Social Services

  • The Tom Brown respite centre at 141 Bayview Station Road, the Bernard Grandmaître respite centre at 309 McArthur Avenue, and the St. Paul’s Eastern United Church respite centre at 473 Cumberland Street will be closed. The centres will reopen on Friday, October 1, during regular operating hours.

Municipal child care services

Library Services

Cultural services

  • Museums, the City of Ottawa Archives and Gallery 112 will be closed.
  • Programming will be modified at some City arts centres, galleries, and theatres. Check with your facility to confirm.

For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.

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