Winnipeg 韩国餐馆$26,000的机器人waiter

lindamy

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A robot ‘delivers’ at Korean restaurant​


The owners of a Korean restaurant are using a robotic server, the first of its kind in Winnipeg, to make the guest feel safer dining indoors and help offset staffing shortages due to the pandemic. Mark Neufeld reports.

'I've never seen anything like that': Robot server a huge hit at Winnipeg restaurant​


Published March 30, 2022 10:44 p.m. EDT

A Winnipeg restaurant struggling to keep staff during the pandemic found a futuristic solution – it hired a robot.
Dirk Wang, one of the owners at Hong Du Kkae on Pembina Highway, had been looking at buying a robot for the restaurant for while. After months of challenges amid the pandemic, Wang said they finally decided to pay $26,000 to bring the new robotic employee onboard.
"All the other employees enjoy working with him," Wang said.

"I was very shocked because I've never seen anything like that in person. So I think it's very cute, and also it's just convenient," said Thao To, an international student from Vietnam who was visiting the restaurant on Wednesday.

"I believe not a lot of people living in Winnipeg have seen anything like this before. So I think they're going to come to this restaurant and experiences themselves."

James Young, a computer science professor at the University of Manitoba, said automation within restaurants is nothing new.

"There's sushi boats or conveyor belts delivering food, and McDonald's now has kiosks. So I see the automation as being just a natural step of what we've been seeing," he said.

"Robots are increasing dramatically, and their robustness and the prices are dropping dramatically. So definitely we'll see more of this going forward."

robot-server-1-5842186-1648694565177.jpg
A robot serves food at Hong Du Kkae in Winnipeg on March 30. The restaurant's owner paid $26,000 for the robot to help deal with staffing challenges during the pandemic. (CTV News Photo Scott Andersson)

Though robots may be increasing, Young said he doesn't believe they will replace the individual touch a real person brings to the table.

Shaun Jeffrey, CEO of the Manitoba Restaurants and Food Services Association, said he applauds the restaurant for trying something new, though he doesn't expect robot servers to become the norm in Winnipeg restaurants.

"When you think about the nature behind the hospitality industry in a full-service environment, you're really looking for that fun smiling face. That person-on-person atmosphere is what really kind of drives people out in the industry in first place," he said.

"I don't foresee any future in replacing that smiling face or that amazing story that you're going to get from a person serving you with an automation that's just there to serve your food."

Wang said the robot is a big hit with his customers, bringing his business up 25 per cent since the start of the month.

"A lot of them really like it. I know a couple of people, they come here, 'Okay, I want to give the robot the tips,'" he said.


Even with the robot's popularity, Wang said he doesn't intend to bring any more robots onto the staff.

"It doesn't replace them because the customers still need to talk to the server and also when they need some extra stuff the robot cannot do it."

 
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Blu_water

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上海擎朗智能科技有限公司是一家专业智能服务机器人公司,产品涵盖餐饮机器人、送餐机器人、消毒机器人、酒店机器人、迎宾机器人、商场机器人、室内配送机器人、快递机器人、讲解机器
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lindamy

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上海擎朗智能科技有限公司是一家专业智能服务机器人公司,产品涵盖餐饮机器人、送餐机器人、消毒机器人、酒店机器人、迎宾机器人、商场机器人、室内配送机器人、快递机器人、讲解机器
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价格多少?解放劳动力,很多人要丢工作了。
 

春夏秋鼕

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下一个百年,是人类与AI融合的时代,AI汽车、医生、会计、金融分析师、律师、程序员、市长、总统。。。层出不穷
 

知更鸟

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好像渥太华好几家寿司店都有机器人服务
 

Teddy

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不用给小费了?
 

annyInRain

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waiter 的工作不仅仅是点菜送餐吧,收拾餐桌,打扫卫生,端茶倒水,结账防逃单等等,这些工作这款机器人干不了。看来老板还要再雇个人给机器人waiter当助手才行,里外里都不合算。
 
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